Shop Policies

By purchasing from this website, you acknowledge and agree to our terms and polies.   We reserve the right to change these terms at any time.

Processing Times

Shipping and processing times may vary.   Please refer to individual items or the Shipping Times page.  

Pre Orders - Please refer to individual items for shipping dates.

Subscription Boxes - For new customers, your first box will ship within 48 hours unless otherwise stated. Please order by the 20th to get the current bar of the month. For existing subscribers, we ship on the 1st of every month.  

Multiple Orders

We will do our best to combine multiple orders if they are placed prior to shipping.   We will ensure our shipping costs and processing fees prior to refunding excess charges.   

To ensure your order is combined please leave a note in your order.  

Cancellations

An order can be cancelled prior to shipping; however, once the item has shipped all sales are final.  

We reserve the right to cancel any unshipped order.  We reserve the right to cancel or adjust an order if we are unable to contact the customer.

Customer Contact Information

We may need to contact you regarding your order.   If the proper contact information is not provided, we are not responsible for issues with your order.  

We reserve the right to cancel the order due to non-response.

Returns and Exchanges

We do not accept returns for sanitary reasons.  Once an order is shipped all sales are final. 

Damaged Items

If your items/package arrive damaged please take photos to document the damage and contact the delivery company (USPS, UPS, etc.) and Fairmount Soapery.  We will file a claim on behalf of the customer but we will need documentation of the damage from the customer to file the claim.

Refunds

Refunds are determined on an individual basis.   Refunds will not be granted based on personal dislikes of scents, textures, and design.   Scents are described based upon descriptions from our suppliers and our own experience.   

All items are handmade and will have a slight variation in design and sizes.

Customs and Import Taxes

Customers are responsible for any customs and import taxes that may apply.  Fairmount Soapery is not responsible for any delays due to customs.